EKM Support Desk

You can now view a more raw version of your meters' real time data. To do so: Click on a meter or group who's data you would like to view. Cl...

In your Encompass account it is possible to archive meters so they no longer display in your meters list. Next to each meter in your meters list is an eye i...

Your meter data is stored in the EKM Push database according to UTC timestamps (this is GMT). In order to display the data according to your local time we n...

Once you have created your account and are logged in, you will see all of the meters associated with the Push key that you entered, in the column on the...

To edit an existing group: Click on the group that you want to edit. Click the "Edit Group" button on the right side of the dashboard header. ...

To add meters to an existing group: Click on the group that you want to add meters to. Click the "+Add meters to group" button at the bottom o...

Widgets can now be repositioned on any dashboard.  To do so: Go to the dashboard that you would like to rearrange. Click the "Reorder" togg...

When you first create your Encompass account you will notice an number of tips scattered around to give you a quick primer on the various features of Encomp...

For Electric Meters: Column Encompass CSV Fields Definition A Device # Omnimeter Serial Number B Ver. # Omnimeter Version (v.3, v.4, v.5) C Met...